"The prospect of cost savings, increased market share, and other competitive advantages is prompting more and more utilities to cross traditional industry lines and offer services in several sectors.... The opportunity offered by deregulation—coupled technological developments, particularly in the field of information and communications technology—is leading many firms in both industrialized and developing countries to move from supplying a single service to a “multi-utility” strategy in which they offer two or more traditionally distinct services..."
Link: http://rru.worldbank.org/documents/publicpolicyjournal/227Somme-327.pdf
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